Shipping policy

SHIPPING POLICY

Last updated: July 06, 2026

This Shipping Policy applies to all orders placed through ridezy.store ("Ridezy," "we," "us"). By placing an order, you agree to the terms below.

1. Order Processing

Orders are processed within 1–2 business days of payment confirmation. Business days are Monday through Friday, excluding US federal holidays. Orders placed after 2pm EST, or on weekends and holidays, begin processing the next business day. Delivery estimates below begin when the order ships, not when it is placed. During high-volume periods (launches, promotions, November–December), processing may take up to 3–4 business days.

2. Shipping Destinations, Delivery Estimates & Rates

We ship from our US warehouse network to the following regions:

All thresholds are in USD; if your checkout displays local currency, the equivalent is calculated at current exchange rates. All delivery timeframes are estimates, not guarantees. Once a package is with the carrier, transit is outside our control and may be affected by weather, carrier volume, customs processing, or regional disruptions. Carrier or customs delays do not qualify an order for a refund or compensation while the package remains in transit with active tracking (see Section 7 for stalled or lost packages). We do not offer guaranteed-date delivery; please do not order against a hard deadline.

We do not ship to PO Boxes, APO/FPO/DPO addresses, freight forwarders, or parcel-forwarding services. Orders with such addresses may be cancelled and refunded or held pending a corrected address. Delivery to a freight forwarder, if one is used despite this policy, is considered fulfilled upon the forwarder's receipt, and we accept no liability beyond that point.

3. Customs, Duties & Import Taxes (International Orders)

International orders (Canada, UK, Australia, Rest of World) may be subject to import duties, taxes, brokerage, or handling fees levied by the destination country. These charges are determined and collected by your government or carrier, are not included in our prices or shipping fees, and are the sole responsibility of the customer. We have no control over these charges and cannot predict their amount. Refusing to pay customs charges resulting in the package being returned, destroyed, or abandoned is treated as a refused delivery under Section 9. Customs inspection time is included in the delivery estimates above but may occasionally extend them; such delays are outside our control.

4. Currency

All orders are charged in USD unless your checkout displays otherwise. Any currency conversion fees applied by your bank or card issuer are not charges from us and are non-refundable.

5. Tracking

Every order receives a tracking number by email once dispatched. Allow 24–48 hours after the shipping notification for the first scan. International tracking may show gaps while a package moves between the origin carrier, customs, and the destination country's postal service — this is normal. If tracking shows no movement for the thresholds in Section 7, contact hello@ridezy.store. It is the customer's responsibility to monitor tracking and respond to carrier notices (delivery attempts, customs requests, pickup deadlines).

6. Split Shipments

Items in a single order may ship in separate packages, from separate facilities, with separate tracking numbers, arriving on different days. A partially received order is not incomplete while any package remains in transit. Missing-item claims are eligible only after all packages show delivered, and must be reported within 7 days of the final delivery scan.

7. Delayed, Lost, and Stalled Packages

• In transit with movement: covered by Section 2 — not refundable while progressing.
• Stalled: if tracking shows no scan activity for 10 consecutive business days (US) or 15 consecutive business days (international), contact us. We will open a carrier trace and, once loss is confirmed or the carrier's investigation window lapses, send a replacement or issue a refund at our discretion.
• Marked delivered: a carrier delivery scan to the address provided at checkout fulfills our delivery obligation. "Delivered not received" claims follow Section 7 of our Return and Refund Policy: check household members, neighbors, and mail areas, allow 48 hours, and report within 7 days of the delivery scan. Resolution is at our discretion and may require a signed declaration or police report for higher-value orders. We are not automatically liable for theft after confirmed delivery.

8. Shipping Address Responsibility

Customers are solely responsible for a complete, correct, deliverable address at checkout, including unit numbers and, for international orders, any locally required details (postcodes, county/state fields). Corrections are only possible before dispatch — email hello@ridezy.store immediately with "ADDRESS CHANGE" and your order number. If a package is delivered to the address as entered, the order is fulfilled and not eligible for refund or free replacement. If returned to us as undeliverable, we offer reshipment at your expense or a refund of the product price minus original shipping and a 15% handling fee; unresolved after 30 days of our notification, the order is forfeited. Note that undeliverable international returns can take 4–8 weeks to reach us; refunds in such cases are processed only upon receipt.

9. Refused and Unclaimed Deliveries

Packages refused at delivery, refused for customs charges, or uncollected within the carrier's holding period are treated as change-of-mind returns under Section 6 of our Return and Refund Policy: refund of the product price minus outbound and return carrier fees, any customs/return charges incurred, and a 15% handling fee — issued only after we receive and inspect the package. International packages destroyed or abandoned by customs due to refusal are not eligible for any refund.

10. Risk of Loss and Title

Title and risk of loss pass to the customer upon the carrier's confirmed delivery scan at the address provided. Before that, in-transit risk is managed by us through the carrier claims process in Section 7.

11. Events Outside Our Control

We are not liable for delays or failures caused by events beyond our reasonable control, including severe weather, natural disasters, carrier strikes or outages, customs actions, government measures, or public emergencies. Timelines extend accordingly.

12. Order Changes and Cancellation Before Shipping

Changes and cancellations are honored where operationally possible before dispatch (see Section 9 of our Return and Refund Policy). Once a tracking number is generated, the order cannot be changed or cancelled and falls under the standard return process.

Contact: hello@ridezy.store — Monday–Friday, 9am–6pm EST, responses within 24 hours on business days.