Refund policy

RETURN AND REFUND POLICY

Last updated: July 06, 2026

This Return and Refund Policy applies to all purchases made through ridezy.store ("Ridezy," "we," "us"). By placing an order, you agree to the terms of this policy.

1. 30-Day Return Window

We offer a 30-day return period. The return window begins on the date of confirmed delivery as shown by the carrier's tracking information — not the order date. Requests received after 30 days from confirmed delivery are not eligible for a refund or replacement, without exception.

2. Return Authorization Is Required

All returns must be authorized in advance. To request a return, email hello@ridezy.store with:

  • Your order number
  • The reason for the return
  • Clear photos of the product and, where applicable, the issue

Returns sent without prior written authorization will not be accepted, will not be refunded, and will not be shipped back to the sender. Approved returns receive a Return Authorization (RA) number and the correct return address. Do not return products to the address on the shipping label, as it may not be our returns facility; items sent to the wrong address are ineligible for refund.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, you must report it to hello@ridezy.store within 7 days of delivery, including photos of the product, the packaging, and the shipping label. Claims reported after 7 days, or without photo evidence, may be declined.

For approved claims, we will offer, at our discretion, a replacement of the affected item(s) or a refund. Minor cosmetic imperfections to packaging that do not affect the product itself do not qualify as damage.

4. Change-of-Mind Returns — Conditions

If you no longer want the product, you may return it within the 30-day window subject to ALL of the following conditions:

  • The product is unused, in resalable condition, and in its original packaging with all components included
  • Consumable components that have been opened or used — including the cleaning gel and microfiber towels — are non-returnable for hygiene reasons; kits returned with used consumables will be refunded only for the unused components, at our valuation
  • The customer pays all return shipping costs; we strongly recommend a tracked shipping method, as we are not responsible for return packages lost in transit and cannot refund what we do not receive
  • Original outbound shipping charges (where applicable) are non-refundable
  • A restocking fee of up to 15% may be applied to returns that arrive incomplete, in damaged packaging, or showing signs of use

5. Inspection and Refund Processing

All returned items are inspected upon receipt. Refunds are approved only after inspection confirms the return meets the conditions above. Approved refunds are issued to the original payment method only within 5–10 business days of inspection. We do not issue refunds to a different card, account, or person, and we do not offer cash refunds. Bank posting times are outside our control and may add several days.

If a return fails inspection, we will notify you by email. Items that fail inspection may be returned to you at your expense; if return shipping is not paid within 14 days of notification, the item may be disposed of without refund.

6. Non-Returnable Situations

The following are not eligible for refund or replacement:

  • Products damaged by misuse, improper use, or use contrary to the included instructions (including damage caused by using drill attachments at excessive speed or on unsuitable surfaces)
  • Normal wear from use
  • Products purchased from any seller other than ridezy.store
  • Orders where the customer provided an incorrect or incomplete shipping address (see Section 8)
  • Refused or abandoned deliveries: packages refused at delivery or unclaimed from the carrier are eligible only for a refund of the product price minus outbound and return carrier fees and a 15% handling fee, and only once the package is received back by us

7. Lost, Stolen, and "Delivered Not Received" Packages

Once a package is marked delivered by the carrier to the address provided at checkout, our delivery obligation is fulfilled. If tracking shows delivered but you cannot locate the package: check with household members, neighbors, and your building's mail area, and allow 48 hours, as carriers sometimes scan early. If it still cannot be located, contact us within 7 days of the delivery scan and we will open a carrier investigation. Resolution (replacement or refund) is at our discretion and may require a police report or signed declaration for higher-value orders. Claims made more than 7 days after the delivery scan cannot be investigated with the carrier and may be declined.

For packages lost in transit (no delivery scan, tracking stalled 10+ business days), contact us and we will file a carrier claim and send a replacement or refund once the carrier confirms loss.

8. Address Errors

Customers are responsible for entering a complete and correct shipping address at checkout. Address changes are possible only before the order ships — contact us immediately at hello@ridezy.store. If a package is delivered to an address the customer entered incorrectly, we are not liable and no refund will be issued. If such a package is returned to us by the carrier, we will offer reshipment at the customer's expense or a refund of the product price minus original shipping and a 15% handling fee.

9. Order Cancellations

Orders may be cancelled for a full refund only before they ship. Because we process orders quickly, cancellation is not guaranteed — email hello@ridezy.store immediately with "CANCEL" and your order number in the subject line. Once shipped, an order cannot be cancelled and falls under the standard return process above.

10. Chargebacks

We are committed to resolving any issue fairly and quickly through hello@ridezy.store. Filing a payment dispute or chargeback without first contacting us and allowing 5 business days for resolution constitutes a breach of this policy. We respond to all chargebacks with full documentation, including delivery confirmation, order records, and correspondence. Fraudulent chargebacks — disputes filed on delivered, as-described orders — are contested and may be reported to relevant fraud prevention services, and the customer may be barred from future purchases.

11. Replacements

Approved replacements ship at our expense via standard shipping. A replacement may be sent instead of a refund at our discretion for damage/defect claims. Each order is eligible for a maximum of one replacement shipment.

12. Policy Application

This policy applies to purchases made directly at ridezy.store only. We reserve the right to decline returns or refunds that do not comply with this policy, to update this policy at any time (the version in effect at the time of purchase applies to that order), and to refuse service to customers with a history of policy abuse, excessive returns, or fraudulent claims.

Contact: hello@ridezy.store — we respond within 24 hours on business days, Monday–Friday, 9am–6pm EST.